The Superperforming CEO

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To make a commitment to servant leadership is to take the stance that what is good for customers is good for business. Such a culture encourages people to create products of high quality and value in terms of price and utility to customers. These organizations operate with the paradigm that everyone is either serving a customer or serving someone who is serving a customer, with the CEO as chief servant — resulting in an upside down pyramid.

Perhaps the antithesis to servant leadership is selfish leadership.

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Many firms that went against the grain of servant leadership have fallen by the wayside during the last decade including Enron and Worldcom, derided for placing greed and illusory growth over customers and stakeholders. Employees, especially those in upper management, were unduly focused on short-term success and personal gain over sustainability, professed company values, and other stakeholders.


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Texas can claim a seminal influence in the corporate servant leadership movement because of adoption by many prominent organizations headquartered in Texas, some of whom have operated by these principles for decades, a few for well over a century. They have moral courage to stand up for what is right, and to resist the temptation of short-term gains.

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I am an example of this, first owing to my father and then others who saw something in me. Numerous studies from highly credible sources like the U. Conference Board, Hewitt Associates, and the Society for Human Resources Management point to the worst levels of employee engagement and workplace fulfillment in decades.

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Companies that take a serious look at servant leadership and embrace its principles will flourish, and servant leadership can be applied to any business to help it run better. Dec 09, 0. Dec 02, 0.

Your email address will not be published. And if there is an epicenter it must be in Texas. Servant Leadership Simplified If you drill servant leadership down to its intrinsic essence, this translates into a decentralized structure that focuses on employee empowerment and encourages responsibility, self-direction, growth, and innovation.

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